Depending on how you use our website and services, we may collect different categories of information.

Personal Information

When you make an appointment, purchase a health check-up package, contact us, or use certain services, we may collect:

• Full name
• Mobile number
• Email address
• Address or location information
• Date of birth or age
• Appointment details
• Booking or service-related information

Health and Medical Information

When necessary for providing healthcare or diagnostic services, we may collect:

• Health-related information
• Medical history
• Symptoms or health concerns
• Test or diagnostic information
• Information required for health packages
• Other information necessary for healthcare

We may use the information collected for purposes including:

• Processing and managing appointments.
• Providing doctor consultation services.
• Providing health check-up and diagnostic services.
• Processing payments and verifying transactions.
• Sending appointment confirmations and reminders.
• Communicating appointment changes or cancellations.
• Responding to enquiries and support requests.
• Maintaining service and booking records.
• Improving our website and services.
• Detecting and preventing fraudulent activities.
• Maintaining website security.
• Complying with applicable legal requirements.

Because Dr. Dutta Clinic provides healthcare and diagnostic services, certain services may require the collection and processing of health-related information.

• Providing requested healthcare services.
• Conducting diagnostic services.
• Reviewing relevant medical information.
• Managing appointments and patient records.
• Communicating with patients.
• Fulfilling legal and regulatory obligations.

We do not sell or rent your personal information for money. However, information may be shared where reasonably necessary for legitimate business, healthcare, technical or legal purposes.

Healthcare Professionals

Information may be made available to doctors, diagnostic personnel, healthcare professionals or authorized staff where necessary.

Payment Service Providers

Payment and transaction information may be processed by third-party payment service providers.

Technology and Service Providers

• Website hosting
• Website maintenance
• Appointment management
• Communication
• Email or messaging
• Analytics
• Security
• Technical support

Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, legal process, court order or regulatory requirement.

Payments made through the website may be processed by third-party payment service providers.

The website may use cookies and similar technologies to improve website functionality, security, performance and user experience.

• Maintaining website functionality.
• Remembering certain preferences.
• Understanding website usage.
• Improving website performance.
• Security and fraud prevention.
• Analytics, where applicable.

Our website may contain links to or integrations with third-party websites and services, including payment providers, social media platforms, communication services and analytics services.

Third-party websites operate under their own privacy policies. Dr. Dutta Clinic is not responsible for privacy practices, content or security of external services outside our control.

We take reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

• Providing healthcare services.
• Maintaining appointment records.
• Processing transaction records.
• Meeting legal and regulatory requirements.
• Resolving disputes.
• Protecting service security and integrity.

You are responsible for ensuring that the information you provide is accurate and up to date.

You should also take reasonable steps to protect your own devices, accounts, passwords and communications.

Our website and services are not intended to encourage children to independently provide personal information online.

Where healthcare services are provided to a minor, the Clinic may collect and process information through or with the involvement of a parent, legal guardian or other authorized person.

If we become aware of a security incident involving personal information that requires notification under applicable law, we will take reasonable steps to investigate, mitigate the incident and provide required notifications.

Subject to applicable laws and regulations, you may have rights relating to your personal information, including:

• Request information about personal data held by us.
• Request correction of inaccurate information.
• Request deletion where legally permissible.
• Withdraw consent where legally available.
• Raise a concern regarding data handling.

We may use the contact details provided by you to communicate regarding:

• Appointment confirmations
• Appointment reminders
• Rescheduling
• Cancellations
• Payment or booking issues
• Health check-up services
• Customer support
• Other service-related communications

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, technology or privacy practices.

This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable in India.

Subject to applicable law, courts located in Kolkata, West Bengal, India shall have jurisdiction over matters arising in connection with this Privacy Policy.

If you have questions, concerns, requests or complaints regarding this Privacy Policy, please contact Dr. Dutta Clinic.