Shipping & Delivery Policy

Dr. Dutta Clinic is a diagnostic centre providing doctor consultation services and health check-up packages.

Services purchased or booked through the website are delivered through the scheduled appointment or service arrangement selected by the customer.

• The customer is responsible for attending the appointment at the confirmed date and time.
• Customers should follow any instructions provided by the clinic regarding preparation for a health check-up or diagnostic service.

After successful booking and payment, the customer may receive an appointment or booking confirmation through the contact information provided during the booking process.

Customers should retain their booking details and present or provide the relevant information when requested by the clinic.

If a customer is unable to attend the scheduled appointment, they may request rescheduling subject to the availability of the doctor, clinic, and applicable service slot.

For detailed cancellation and refund conditions, please refer to the Refund & Cancellation Policy available on the website.

If Dr. Dutta Clinic or the concerned doctor needs to change or cancel a scheduled appointment, the customer may be offered:

• An alternative appointment date/time, subject to availability; or
• A refund in accordance with the applicable Refund & Cancellation Policy.

The clinic will make reasonable efforts to communicate any significant changes to the customer using the contact information provided during booking.

Appointment and service timings may occasionally be affected by circumstances beyond the clinic's reasonable control, including medical emergencies, operational issues, technical problems, or other unforeseen circumstances.

Customers are responsible for:

• Providing accurate contact and booking information.
• Arriving at the clinic at the scheduled time where an in-person appointment is required.
• Following any pre-appointment or health check-up preparation instructions provided by the clinic.
• Keeping their booking confirmation and relevant appointment information available.

For questions regarding appointment delivery, service schedules, rescheduling, or other service-related matters, please contact:

Dr. Dutta Clinic reserves the right to update this Shipping & Delivery Policy from time to time.

Any changes will be published on this page with the revised update date.