Refund & Cancellation Policy

Customers may cancel a confirmed appointment or health check-up package booking, subject to the following conditions:

• Cancellation requests must be submitted through the contact details provided on our website or through the applicable booking channel.
• The cancellation time will be determined based on the date and time the cancellation request is received by Dr. Dutta Clinic.

Customers may request to reschedule their appointment, subject to availability.

• A rescheduled appointment is subject to the availability of the doctor, clinic, and applicable service slot.
• Rescheduling does not automatically entitle the customer to a refund.
• If the requested appointment cannot be rescheduled and the cancellation falls within the non-refundable period, the amount paid may not be refundable.

If Dr. Dutta Clinic or the concerned doctor is required to cancel an appointment due to unforeseen circumstances, scheduling issues, or other reasons:

Where a refund is requested, it will be processed to the original payment method, subject to applicable payment-processing procedures.

No refund will be provided for missed appointments/no-shows.

The same principle may apply where the customer arrives substantially late and the appointment cannot reasonably be accommodated.

For eligible refunds:

• The refund will normally be made to the original payment method used for the booking.
• The actual time taken for the refunded amount to appear in the customer's account may depend on the customer's bank, card issuer, payment service provider, or other financial institution.
• Dr. Dutta Clinic is not responsible for delays caused by banks or third-party payment service providers after the refund has been successfully initiated.

If the customer's account is debited but the appointment or service booking is not successfully confirmed due to a technical or payment-processing issue, the transaction will be verified.

Refund and cancellation eligibility for health check-up packages will follow the same general cancellation rules stated above unless a specific package clearly states different terms at the time of purchase.

If any package has specific eligibility, preparation, scheduling, or cancellation requirements, those terms will apply in addition to this policy.

A refund will generally not be available in the following situations:

• Cancellation made less than 48 hours before the scheduled appointment.
• Failure to attend a confirmed appointment without timely cancellation or rescheduling.
• No-show by the customer.
• Failure to comply with applicable appointment or service requirements where the service cannot be provided as a result.
• Any other situation expressly identified as non-refundable at the time of booking.

To request a cancellation, rescheduling, or eligible refund, please contact Dr. Dutta Clinic using:

Please provide your name, booking/appointment details, scheduled date and time, and any relevant payment or booking reference so that the request can be processed efficiently.

Dr. Dutta Clinic reserves the right to modify or update this Refund & Cancellation Policy from time to time.

Any updated policy will be published on the website with the revised effective or update date.

If you have any questions regarding cancellations, refunds, or rescheduling, please contact: