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These Terms & Conditions govern your access to and use of https://drduttaclinic.com/ and the services available through the website. By accessing the website, booking an appointment, purchasing a health check-up package, or using any service provided through the website, you agree to be bound by these Terms & Conditions.
Dr. Dutta Clinic is a diagnostic centre providing healthcare-related services, including doctor consultations and health check-up packages.
The services available through the website may change from time to time, and Dr. Dutta Clinic reserves the right to add, modify, suspend, or discontinue any service without prior notice where reasonably necessary.
By using this website, you agree that:
Customers may use the website to request or book available doctor consultations and health check-up packages.
A booking is considered confirmed only after the applicable booking and payment process has been successfully completed and confirmation has been issued by Dr. Dutta Clinic or through the website.
Customers are responsible for checking their appointment date, time, service details, and other booking information before completing the booking.
Customers must provide accurate information when booking an appointment or health check-up package.
Dr. Dutta Clinic shall not be responsible for problems arising from incorrect, incomplete, or outdated information provided by the customer, including incorrect contact details or appointment information.
Customers should promptly inform the clinic if any important booking information needs to be corrected.
Payment may be required to confirm certain appointments or health check-up packages.
The website may accept payment methods including:
Payment processing may be handled through third-party payment service providers. Customers may be required to comply with the terms and conditions of the applicable payment service provider.
Dr. Dutta Clinic does not guarantee that every payment method will be available at all times.
If an amount is debited from the customer's account but the booking is not successfully confirmed, the transaction may be verified.
Where the payment has been successfully received but the related booking has not been confirmed, the amount will be refunded to the original payment method, subject to verification and applicable payment-processing procedures.
The time taken for the amount to appear in the customer's account may depend on the relevant bank or payment service provider.
Cancellation and refund requests are governed by the Refund & Cancellation Policy published on the website.
Unless otherwise specifically stated:
Customers should review the Refund & Cancellation Policy before making a booking.
Customers may request to reschedule an appointment, subject to availability.
Rescheduling requests should preferably be made at least 48 hours before the scheduled appointment.
Rescheduling is subject to the availability of the doctor, clinic, and applicable service slot. Rescheduling does not automatically create a right to a refund.
The information available on the website is provided for general informational and healthcare-service purposes and should not be considered a substitute for professional medical consultation, diagnosis, or treatment.
The availability of information on the website does not by itself establish a doctor-patient relationship.
Patients should provide complete and accurate information to the healthcare professional during consultation or service delivery.
Medical decisions, diagnoses, treatment recommendations, prescriptions, and other healthcare decisions should be made by qualified healthcare professionals based on the patient's individual circumstances.
In case of a medical emergency, users should seek immediate medical attention from an appropriate emergency healthcare facility.
Health check-up packages may contain specific tests, services, preparation requirements, eligibility conditions, or other instructions.
Customers are responsible for reviewing the applicable package information and following any preparation instructions provided by the clinic.
The availability of specific tests or services may be subject to operational requirements, medical considerations, or other applicable conditions.
Healthcare services may occasionally be affected by emergencies, doctor availability, operational requirements, technical issues, or other unforeseen circumstances.
Dr. Dutta Clinic will make reasonable efforts to communicate significant changes and, where appropriate, provide an alternative appointment or service arrangement.
Dr. Dutta Clinic makes reasonable efforts to maintain accurate and useful information on the website. However, information may occasionally contain errors, omissions, or become outdated.
Dr. Dutta Clinic reserves the right to correct, modify, update, or remove website content at any time without prior notice.
Unless otherwise stated, the content of the website, including text, graphics, logos, photographs, design elements, documents, and other materials, is owned by or used with permission by Dr. Dutta Clinic.
Users may not reproduce, copy, distribute, modify, publish, transmit, or commercially exploit website content without prior written permission, except where permitted by applicable law.
The website may use or provide access to third-party services, including payment-processing services, communication services, hosting services, analytics services, or external websites.
Third-party services may be governed by their own terms and privacy policies. Dr. Dutta Clinic is not responsible for the policies, security, availability, or content of third-party websites or services to the extent permitted by applicable law.
Information submitted by customers through the website may be used for purposes including appointment management, service delivery, communication, payment processing, customer support, and other legitimate operational purposes.
Personal information will be handled in accordance with the clinic's applicable privacy practices and Privacy Policy, where published on the website.
Customers should avoid submitting unnecessary sensitive information through website forms or other communication channels.
To the maximum extent permitted by applicable law, Dr. Dutta Clinic shall not be liable for losses or damages arising from:
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
Dr. Dutta Clinic shall not be considered in breach of these Terms & Conditions where performance is prevented or delayed by circumstances beyond its reasonable control, including natural disasters, public emergencies, government restrictions, infrastructure failures, technical failures, or medical emergencies.
Users must not:
Dr. Dutta Clinic reserves the right to restrict or terminate access where misuse is suspected or where required to protect the website, clinic, staff, patients, or other users.
Dr. Dutta Clinic may update these Terms & Conditions from time to time to reflect changes in services, business operations, applicable requirements, or website functionality.
The updated version will be published on this page with a revised Last Updated date.
Continued use of the website after changes are published may constitute acceptance of the updated Terms & Conditions, subject to applicable law.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Subject to applicable law, courts located in Kolkata, West Bengal, India shall have jurisdiction over disputes arising in connection with these Terms & Conditions or the use of the website.
For questions, concerns, appointment-related matters, or clarification regarding these Terms & Conditions, please contact:
We are here to assist you with your questions, concerns and appointment-related matters.